Hospitality Management Series: The Quest for Remarkable Service by Ed Rehkopf

Hospitality Management Series: The Quest for Remarkable Service

By Ed Rehkopf

  • Release Date: 2012-05-13
  • Genre: Secteurs et professions
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Description

A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.

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